Joe was appointed as sales person at a local store.

Joe was appointed as a salesperson at a local store.

During one of his shifts, a customer approached him and asked whether they had ‘Peach Jam’; he replied, “Out of stock.”

At this, the lady immediately turned to leave the shop in disgust.

It was then that the shopkeeper, who had been looking on, called Joe aside and told him, “When a customer asks for a product that is out of stock, you apologize for its unavailability, and then offer other types of the same product. For instance, in this case, it was peach jam; offer other types of jam like pineapple jam, guava, apricot jam, and so on.”

Next, came in another lady who asked for toilet paper, and Joe politely replied, “I am sorry, ma’am, we do not have any toilet paper right now, but you could try some Carbon Paper or Sand Paper!”